Our Commitment to Quality
• Professionally screened
and tested interpreters.
• Interpreters and staff adhere to RID Ethics and
Confidentiality
• All information and electronic exchange is HIPAA
compliant and encrypted.
• As a US Government Vendor we carry professional
liability insurance.
• CMAS Preferred Vendor
We provide educational training and resources to interpreters so that they can gain industry-related experience Through on-going educational opportunities, extensive interpreter screening and quality control monitoring, we ensure client satisfaction and deliver professional interpreting services of the highest quality possible.
SLP staff members are trained in the unique requirements of providing interpreting services to the Deaf community. They also are trained on Deaf culture and are educated about the different types of Sign Language, the history of the language, and ethics and the role of the interpreter, what various certifications means, as well as being aware of technological advances in the interpreting industry.
We provide our in-house staff with interpreter oriented trainings, resources for working with our nationally certified interpreters, and instruction of the specific needs of our consumers and our clients so that they are able to provide the highest quality service possible.
SLP recognizes certification from the Registry of Interpreters of the Deaf and other agencies certifying interpreters across the US. We understand that all certifications, and various credentials, are not alike or interchangeable. All interpreters applying for work with this agency are required to adhere to RID’s standards of interpreter fluency and ethics.
The various levels of interpreter certifications which exist are designed to ensure that interpreters are qualified to work across a full spectrum of interpreting situations. Contact us to learn more about your certification needs.
We encourage our customers and the Deaf individuals we interpret for to contact us and give us detailed feedback about their interpreting experience. Our interpreters are monitored and must adhere to our quality standards to continue working with us. Please feel free to give us feedback as often as you like. All feedback about our interpreters and staff are used in our interpreter performance rating system.
We take confidentiality very seriously at our company. We have processes and procedures in place to make sure that your business information and your client’s personal information is treated confidentially at all times. All Sign Language People’s interpreters agree in writing to comply with HIPAA confidentiality requirements. We encourage our client agree to make any in-house forms available to Sign Language People to assure that our interpreters are in conformance with your policies.